Cancellation Policy

Last updated 2026 · changes before an order ships

Cancellation requests can be raised before shipping from Track order.

1. Before dispatch

Request cancellation or address amendment via Track order before courier handoff. Prepaid amounts refund within 5–7 business days once confirmed.

2. After dispatch

Once a parcel has shipped, cancellation is not available. Refer to Returns & Refunds for delivery issues.

3. Partial cancellations

Individual lines cannot be removed from a confirmed order. Cancel the whole order before dispatch and place a revised order.